Get help and find out more about your ONO

Software failure

• Restart the ONO → Section 5.5: “An- & Ausschalten”, Page: 43
• Check the connection under the dashboard
• Watch the relevant service video here.

Empty battery

Insert the charged battery → Section 5.2: “Akku wechseln“, Page: 36

Watch the relevant service video here.

Missing battery

Insert a charged battery → Section 5.2: “Akku wechseln”, Page: 36

The battery is not correctly positioned in the holder

Check the connection between the battery and the holder → Section 5.2: “Akku wechseln”, Page: 36

Try the battery hard reset

Increased stress due to heavy load, incline or headwind

• Do not exceed maximum load of 290 kg (incl. container-module)
• Reduce assistance level
• Increase your own pedaling power

Insufficient tire pressure

• Check the tire pressure → Section 8.1.3: “Reifen pflegen”, Page: 84
• Watch the relevant service video here.

The gear is not adapted to the driving situation.

Check the travel gear → Section 5.7.1: “Fahrgang einstellen”, Page: 45

The driving resistance is too high

• Increase the support level → Section 5.7.4: “Unterstützungsstufe einstellen”, Page: 48
• Use the start-up assistance → Section 5.7.2: “Daumengas bedienen”, Page: 46
• Watch the relevant service video here.

Damage in the drive system

Contact customer service.

The connectors are dirty or damaged

• Disconnect the charger from the power supply
• Check the connectors on the battery and charger and clean them carefully if necessary

The battery is not correctly positioned in the charger

• Check the connection between the battery and charger
• Insert the battery correctly

Charger faulty

• Replace the charger
• Contact customer service

Battery faulty

• Replace the battery
• Contact customer service

The brake pads are worn out

Contact customer service

Pressure loss in the hydraulic brake lines

Contact customer service

The brake discs are dirty or worn out

• Keep the brake discs free of grease and oil
• Degrease brake discs with brake cleaner
• Contact customer service

The container connection is not positioned correctly in the power supply

• Check the connection between container and vehicle → Section 5.13.2: “Container aufladen”, Page: 64
• Remove the container from vehicle and recharge
• Watch the relevant service video here

The contacts are dirty

Keep the contacts dry and free of grease

The container wheels are jammed

• Push the container back and pull it down again → Section 5.13.1: “Container entladen”, Page: 63
• Watch the relevant service video here.

Incorrect RFID key fob used

Use the correct RFID key fob

The container is not activated

• Press the button in the rear right handle to activate the RFID reading area → Section 5.13.2: “Container aufladen”, Page: 64
• Watch the relevant service video here.

The container battery is empty

• Load the container onto the base vehicle → Section 5.13.2: “Container aufladen”, Page: 64
• Contact customer service

The container is faulty

Contact customer service

The brake is not applied

• Apply and hold the brake
• Apply the thumb throttle
• Release the brake
• Watch the relevant service video here.

The brake is not sufficiently applied

Apply the brake more firmly

The alarm tone in the control menu is deactivated

Activate the warning tone in the control menu → Section 5.15: “ONO konfigurieren”, Page: 69

The protection mechanism of the battery is activated

• Restart the ONO → Section 5.5: “An- & Ausschalten”, Page: 43
• Watch the relevant service video here.

Software error

• Restart the ONO → Section 5.5: “An- & Ausschalten”, Page: 43
• Manually close or release the parking brake via the display
• Calibrate parking brake via master menu
• Watch the relevant service video here.

The parking brake is not activated

• Activate the parking brake → Section 5.9.2: “Parkbremse bedienen”, Page: 53
• Watch the relevant service video here.

The slope is too steep

Park the vehicle across the slope

Calibrate parking brake (FSB)

• Open master menu. → Section “5.16.1 Opening the master menu” p. 70
• Navigate to the “Settings & Calibration” submenu.
• Calibrate parking brake.
• Press “Confirm” after the corresponding menu item.

Calibrate lock container module

While the container door is open, hold the RFID chip on the reader and unlock the lock

Perform battery reset

• Remove the battery
• Press and hold the button on the battery for 10 seconds until the battery lights flash.
• Reinsert the battery